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FAQ

Answers to your top q’s about all things Tia Care from the App to the Clinic. Can’t find what you’re looking for? Shoot us a note to sayhello@asktia.com :)

Q's about the Tia Clinic

Where is the Tia Clinic?

The first Tia Clinic is located in Flatiron — a hop, skip & a jump from Madison Square Park! Our address is: 30 East 23rd Street, 7th Floor.

Is the Tia Clinic open?

Yup! We officially opened on March 7th, 2019.

What are the Tia Clinic hours of operation?

We designed the Tia Clinic for working women with lives to live, so offer early AM, evening and weekend appointments. Currently, our hours of operation are:

Do you take insurance?

Yes! We take insurance for gynecology and primary care services at the Tia Clinic. Specifically, we are “in-network” with the following insurance companies:

Have questions about your specific plan and coverage? Send us an email or schedule a call!

Can I use the Tia Clinic if I don’t have insurance?

Yes! You may use the Tia Clinic with or without insurance. If you do not have insurance, you can pay cash or use an HSA.

How much would the Tia Clinic cost me without insurance or with out-of-network insurance?

You can see our cash prices for services here.

Do you accept Medicaid?

No, we do not currently accept Medicaid, but are working to expand coverage to be accessible to Medicaid patients in the future. Stay tuned for more news on expanded insurance coverage!

What does the Tia Clinic membership fee get me?

Your membership to the Tia Clinic covers perks that go beyond what a typical doctor’s office offers and what insurance typically covers. Specifically, membership gets you access to:

Can I use my HSA to pay my membership fee?

Yes! We can send you a special receipt to submit your Tia membership fee to your HSA for reimbursement.

What services does the Tia Clinic offer?

The Tia Clinic is a “one-stop-shop” for female health with gynecology, primary care and wellness under one roof and one health record. This means you can come to the Tia Clinic for your annual well-woman exam, IUD insertions, and fertility testing — as well as things like strep throat, a flu shot, and even acupuncture!

So, do I need a primary care physician and the Tia Clinic?

Nope! You can use the Tia Clinic for all your gynecology and primary care needs. Because it’s hard enough to get to ONE doctor’s office. Why should we have to juggle 2+ doctors, locations, health records etc?

What wellness services will the Tia Clinic offer?

Tia currently offers naturopathy, acupuncture, and group wellness workshops on a variety of subjects from stress management and anxiety to gut health.

Can I use my insurance for wellness services?

Unfortunately, most insurance companies do not cover wellness services, so our wellness offering is cash pay (or you can use your HSA). We discount our wellness services for members, and are working hard to make wellness services more affordable through group-based offerings like community acupuncture and wellness workshops. You can see our price list here for details.

What is Cycle-Connected Care?

Cycle-Connected Care is the notion that the menstrual cycle — not just women’s periods, but our broader cycle and associated physiological and emotional manifestations — is the “5th vital sign” that should be considered amongst other data points and indicators when evaluating, diagnosing and treating any female patient. In layman’s terms, it’s a recognition that to be female, is to be cyclic.

As a patient at the Tia Clinic, you can track your cycle and a wide array of mental, physiological and emotional symptoms (from periods to poop to stress to sex!) and securely share this data with your Tia Care Team to personalize your care experience.

You can read more about our care philosophy here and how Cycle-Connected Care works at the Tia Clinic here.

Can I book an appointment without a membership?

No. At this time, you must be a Tia member to book an appointment.

How does the Tia app connect with the Tia Clinic?

The Tia Clinic is “powered by” the Tia App, which includes a comprehensive health and wellness tracker, personalized answers to your top health questions, and a digital health record you control. If you track your cycle, health & wellness with the Tia app, you can share this data with your Tia Care team. No more questions like “when did your last period start?” or “how bad, exactly, are your migraines” again!

We will also be rolling out additional features to the Tia App that include:

Do you have plans to open additional locations?

Yes! We have plans to bring the Tia Clinic to cities across the United States. To help us choose our second location, sign up here.

Can I schedule a call to find out if the Tia Clinic is right for me?

Yes! Schedule a 1:1 call with a Tia team member here who can answer questions you may have about insurance, how membership works, and if our Care Team is the right fit for you. Don’t see a time that works for you? Email us at sayhello@asktia.com.

How do I book an appointment?

Sign in to the Tia Clinic home (think: your reimagined “patient portal!”) at asktia.com/member. Then, browse our selection of gynecology, primary care, and wellness services and pick a time slot that works for you!

Can’t find the appointment you are looking for? Shoot us a note and we can get you scheduled!

How do I cancel or reschedule an appointment?

Please email sayhello@asktia.com to cancel or reschedule at least 24 hours ahead of your scheduled appointment.

Can I share my old medical records?

Yup! You can send us your old health records and we’ll add this info to your Tia Health Record. You (or another doctor’s office) can email us at sayhello@asktia.com or fax your records to (212) 202-6005.

Do you provide abortion services?

We unequivocally support a woman’s fundamental and legal right to abortion and to control her reproduction more broadly, and are committed to ensuring all Tia patients have access to the best abortion care if and when they need it. At this time, Tia does not yet provide abortion services ourselves, but offer comprehensive all-options counseling and seamless referrals into top abortion providers in NYC.

Do you plan to provide abortion services in the future?

Yes, it is our full intention to expand our scope of practice overtime to provide quality abortion services for Tia members.

Do you provide transgender care?

No matter what gender you identify with or who you love, you are welcome at Tia. It is our full intention to ensure that trans patients get the very best care from providers, and we do not yet have the clinical expertise on our team to provide hormone replacement therapy and other trans-specific healthcare needs. Through facilitated referrals, we will connect our patients to experts in transgender care.

Are you HIPAA compliant?

Yes, Tia is HIPAA compliant.

Q's about the Tia App

Do I have to pay to use the Tia app?

Nope! The Tia app is a 100% free for all users. No hidden fees or paywalls. Just download the app on the App Store to get started.

Can I use the Tia app if I’m not a patient at the Tia Clinic?

Yup! We believe that everyone deserves access to tools and information that empower them to be their own patient advocate. Whether or not you come to the Tia Clinic for care, give our app a go!

Is Tia a bot?

Yes. Tia is, in fact, a bot! While technically “machine-powered,” Tia is carefully designed, crafted, and made with love by real humans — doctors, data scientists, engineers, designers and writers. And get this: the more you chat with her, the smarter she gets!

Does Tia provide medical guidance?

No, the Tia bot does NOT provide medical guidance. The content in the app is for informational purposes only. The TIa app is designed to help support the health related choices that you make. These choices are yours and may require the advice of a health care provider. The content is not intended to be a substitute for professional medical advice, diagnosis, or treatment or recommendation regarding medication. Always seek the advice of your physician or other qualified health provider with any questions you may have regarding a medical condition. Never disregard professional medical advice or delay in seeking it because of something you have read on the Tia app!

Where does Tia’s content come from? Is it medically valid?

Behind Tia’s sassy tone and emoji-heavy communication is a team of expert women’s health practitioners that work behind the scenes to create, curate and vet the content in the Tia app. All #TiaTalks and cycle insights cite the latest and greatest medical research and protocols from best-in-class sources and organizations including the CDC, American Congress of Obstetricians and Gynecologists, Planned Parenthood, Bedsider.org. and more.

If you’re interested in joining our Medical Advisory board, contributing research, or creating first-in-class content for the Tia platform, shoot us a note at sayhello@asktia.com.

What types of questions I can ask Tia? Are there things that Tia cannot answer?

Today, Tia can answer top asked questions pertaining to female sexual and reproductive health and wellness. If you ask a question outside our knowledge area of expertise, we will inform you that your question is currently outside Tia’s wheelhouse, though the more you chat with Tia, the better she gets at answering questions for you and everyone else… so ask away! 🚀

We are continually working to expand Tia’s capacity to provide personalized, evidence-based answers to a wide range of women’s healthcare topics. If there’s a question/topic that you think Tia should become an expert in, and isn’t yet, shoot us a note to feedback@asktia.com.

Who are the doctors that Tia refers me to?

Tia’s provider recommendations are primarily powered by Amino, an innovative healthcare partner that’s a pro at helping patients find the right care at the right price. Tia has no affiliation and does not endorse any healthcare providers recommended by Amino.

If you do not have insurance, Tia will recommend a health clinic to you using Bedsider’s Clinic Finder.

Does Tia have any political affiliations?

No. Tia is a non-partisan, privately-owned company. We do not have any explicit ties to any political party or organization. Any opinions expressed by the company are independent of those held by employees. Any opinions expressed by employees are independent of the company.

Do I have to be a woman to use Tia?

Tia is for all people. We aim to cultivate a community that’s inclusive and respective of all gender identities and sexualities. Today, our core competency lies in providing health information to people with female anatomy — no matter what you look like, what gender you identify with, or who you love. We are on a mission to continually expand our expertise to better serve the diverse needs of all identities and anatomies. If you have any suggestions for how we can make this space more affirming to your identity and experiences, don't hesitate to contact us at feedback@asktia.com. Our product and our community are a perpetual evolution.

Tia’s mission really speaks to me. How can I get involved?

Yay! We love hearing from anyone with a shared vision for improving women’s healthcare, and ideas to improve our product offering. Please feel free to send a note to sayhello@asktia.com with any ideas, questions, feedback or just a friendly hello 👋 and we’ll get back to you!

If you’re interested in working for Tia, you can read about our latest and greatest job openings here or email jobs@asktia.com.

Using Tia FAQs

Do I have an “account” with Tia?

Yes. Every user has an account with Tia created through your phone number. No usernames; no emails; no passwords to remember; just your phone number. You can enter your phone number to “sign in” through the Tia chat or through settings. After typing in your phone number, Tia sends you a secure, one-time password to your phone number to securely sign in to your account.

Can I sign into my account on someone else’s phone?

Yes. You can sign into your account on another device. However, your one-time-password will be sent to the device attached to your phone number.

How do I delete my account?

Please email sayhello@asktia.com with a request to delete your account and we’ll take care of it on our side!

How is my data being stored?

We know health data is very sensitive, and believe is our responsibility to be stewards of your data. We practice secure data protocols, including encrypting your information while it is at rest and in transit. In addition, we separate personal and demographic information from other information you tell us as an extra security measure (i.e., your health information is not linked to your name or other identifiers while this information is stored on our servers). You can read more about how we store and protect your data in our Privacy Policy.

Do you share or sell my information?

We never share or sell any user information without your consent. Tia will always ask your permission before sharing any information with a 3rd party partner.

I’m locked out of the app, what should I do?

I am sorry to hear that. Getting locked out of your accounts = 😡. If you signed out of the app and cannot sign back in, one of these situations may apply:

Have you entered the correct phone number?

It’s possible that you entered the wrong phone number. Tia is patient with typos -- check back in your conversation history to see if that’s the case. If so, you can tell Tia you’ve entered the wrong phone number.

Not getting your one-time secret code?

If you’re not getting your one-time secret code needed to log in, there could be a couple of issues. First, the code will be sent to the phone number that is attached to your account, or the number you use to login. If you’re using a different device to login in that is not associated with your phone number, the code will still go to the device attached to your phone number. Make sure to have that with you in order to receive the code!

Have you changed your phone number?

Your Tia account is tied to your phone number. To log in, we send a secure, one-time password to that phone number. If that phone number is no longer active, you won’t be able to get your password sent to you. If you’d like to update the phone number associated with your account, send us a holla at sayhello@asktia.com and we can take care of it on our side!

Do you have a non-U.S. based number?

Unfortunately, right now we’re not well equipped to handle foreign numbers. If you logout of your account that uses a foreign number, you’ll not be able to log back in. In order to recover your account, try deleting the Tia app, reinstalling it and then going through the registration flow again. You can still use your foreign number, and Tia will still remember you!

Tia is frozen, what do I do?

If Tia appears “frozen” (e.g. no new messages are showing up in your chat), try force quitting the Tia app. To force quit an app, double click the “home” button on your phone. You will see an array of the apps you have open. Swipe up against Tia to quit (you should see the app disappear from your screen). Then, navigate back to the Tia chicklet to restart Tia.

If none of these solutions apply to you, have no fear! You can always email us at sayhello@asktia.com and we’ll get you sorted.

Why can’t you serve users under 13?

Tia adheres to the requirements specified in the Children’s Online Privacy Protection Act (COPPA). As a result of COPPA, we cannot collect personal information online from a user under 13 years of age. In the future, we hope to be able to serve users’ of all ages while staying compliant with regulations.

Is Tia available for iPad?

We are not optimized to support iPad at this time.

Is Tia available in other countries?

Yes! Tia is available in all English-speaking countries.

Can I share my Tia account with someone?

No, every user needs their own account. Because we offer personalized recommendations, and because we prize privacy, we do not offer account sharing.

Can Tia share my information with my doctor?

In this current incarnation, Tia does not facilitate sharing information with doctors, but are working on bringing these capabilities to the Tia app in the near future! If you have thoughts on how you’d like this to work, we’re all ears! In the interim, we encourage you to talk to your doctor about the information that Tia provides you.

Can I import my information from another app into Tia?

Currently, you cannot import data from another app into Tia. In the future, we hope to support integrations that allow you import data from outside sources. If you think that sounds really cool or are interested in a partnership, let’s chat! Continue using Tia and send us your feedback to sayhello@asktia.com

Is there an Android version of Tia?

No, Tia is not available on Android devices at this time. We plan to release an Android version of the Tia app in the near future.