The Tia Take on Coronavirus

At a time of global coronavirus pandemic, Tia is committed to ensuring our community has access to the facts, quality clinical care and assistance navigating this complex environment. From Virtual Care to science-backed reads to real-time Q&A, we’ve got you covered.

Get Virtual Tia Care

To increase the number of patients we can support and reduce the burden on our fragile healthcare system, we’re extending Tia Care virtually via chat and video. Browse our Virtual Care offerings:

I want a corona assessment

I want a coronavirus risk assessment

Have you been exposed to coronavirus? Or, are you experiencing fever or cough? We can help assess your risk!

I need to refill a perscription

I need to refill a perscription

From birth control to thyroid medication, we’ve got your Rx refills covered.

I think I have the flur or a cold

I think I have the flu or a cold

Sneezing, sore throat, runny nose? If you are under the weather, no need to come in IRL. We can get you care virtually!

Book Virtual Care

Out-of-pocket costs for most Virtual Care range from $35-$95. At this time, some insurance companies are waiving copays for Virtual Care. Your Tia Care Coordinator can help you understand you individual cost based on your coverage.


Equip Yourself with Knowledge

At Tia, we believe knowledge is the most powerful antidote to panic. To continuously equip our community with the *facts* amidst the rapidly changing Covid-19 outbreak, browse selected posts from the Tia Care Team:

Coronavirus: When and Where to Get Care

Read more

Coronavirus: Get Healthcare Coverage Now

Read more

Coronavirus: NY State of Emergency

Read more

Coronavirus: Proactively Preparing

Read more

Coronavirus: How to Prepare your Medicine Cabinet

Read more

Coronavirus: Building a Social Contract

Read more

Your Top Questions Answered

What is Coronavirus (COVID-19)?

Coronavirus (covid-19) is an illness caused by a new variant of a very common family of viruses called coronaviruses. Coronaviruses cause respiratory tract infections ranging from the common cold to more serious illnesses like Severe Acute Respiratory Syndrome (SARS). They are most commonly found in animals like cattle, cats, and bats, but coronaviruses can, in some cases, infect and spread between humans.

Updated March 16, 2020, check here for the latest

How can I protect myself?

It is vital that we all practice social distancing and good hygiene this critical time. Additionally, we recommend:

  • Washing your hands often with soap and water for at least 20 seconds. If soap and water aren’t readily available, use an alcohol-based sanitizer.
  • Avoid touching your eyes, nose, and mouth.
  • Avoid close contact with people who are sick. Close contact is considered more than a few minutes within 6 feet of a sick person or making direct contact with a person like kissing or sharing utensils.
  • Cover your cough or sneeze with a tissue, then throw the tissue in the trash.
  • Clean and disinfect frequently touched objects and surfaces.
Updated March 16, 2020, check here for the latest

Is Tia currently seeing patients?

As of Monday, March 16th, the Tia Clinic’s gone 100% virtual. This was a tricky decision but one we feel is necessary in order to uphold our commitment to social distancing for both our staff and patients. As a healthcare organization, it is our duty to model the practice of strict social distancing.

Although our physical doors are closed (for now), our virtual doors have opened! This means we are here to support you through Virtual Care! Yes, the Tia Care Team you know and trust will be working expanded hours to provide you care through video and chat. We have expanded support for our patients through chat 7-days a week, Monday through Friday 8 AM - 8 PM, and Saturday through Sunday 9 AM - 5 PM. And we are offering Virtual Care for prescription refills and cold/flu and coronavirus assessments.

Updated March 16, 2020, check here for the latest

Is Tia currently testing for coronavirus?

No, the Tia Clinic is not testing for the coronavirus. The CDC has designated specific testing locations that can properly limit exposure to patients and providers. If you are concerned that you have symptoms of COVID-19 please message your Tia Care Coordinator who will ask you the appropriate questions to design the right course of action for you, and then route you to the best place to get care or testing for your needs.

Updated March 16, 2020, check here for the latest

When should I be tested for coronavirus?

If you believe you should be tested for coronavirus please contact your Care Coordinator through Chat with Care Team in your Tia Care Home. If you are experiencing respiratory distress we advise you to call 911 immediately.

Testing for coronavirus in the U.S. is limited so we are following the CDC guidelines for assessments. Your Care Coordinator will ask you a series of questions to determine if you are a Person Under Investigation (PUI). In the event that you do need to be tested your Care Coordinator will help guide you to the best testing site given your current symptoms.

If you are not a PUI your Care Coordinator will guide you to care.

Updated March 16, 2020, check here for the latest